RETURN & REFUND POLICY
At our site, we want to ensure your satisfaction with our digital worksheets. While we strive to provide high-quality products, we understand that situations may arise where a return or refund is necessary. Please carefully read our Return and Refund Policy to understand the conditions and procedures associated with returning or seeking a refund for your purchase.
Eligibility for Returns and Refunds:
Due to the nature of digital products, we generally do not offer returns or refunds for our digital worksheets. Once the purchase is completed and the files are downloaded, the sale is considered final. However, we may consider granting a return or refund under the following circumstances:
- Duplicate Purchase: If you accidentally purchase the same digital worksheet more than once, please contact our customer support team with proof of the duplicate purchase, such as order confirmation emails or transaction receipts. We will review the request and, if validated, issue a refund for the duplicate purchase.
- Technical Issues: In the event that you encounter significant technical issues that prevent you from accessing or utilizing the digital worksheet, please contact our customer support team immediately. We will work with you to troubleshoot and resolve the problem. If the technical issue cannot be resolved within a reasonable time frame, we may consider offering a refund at our discretion.
If you believe you are eligible for a refund based on the criteria mentioned above, please follow these steps:
- Contact Customer Support: Reach out to our customer support team via email at [firstname.lastname@example.org] or through our online contact form. Provide relevant details regarding your purchase, such as the order number, email address associated with the purchase, and a brief explanation of the reason for the refund request.
- Review and Assessment: Our customer support team will review your request and assess its eligibility for a refund based on our policy guidelines. We may request additional information or documentation to support your claim.
- Refund Decision: Once your request has been reviewed, we will notify you of the refund decision via email. If approved, the refund will be processed within a reasonable time frame, and the funds will be returned to the original payment method used during the purchase.
Please note that the processing time for refunds may vary depending on the payment provider and financial institution involved. Refunds will be issued in the same currency and through the same payment method used for the original purchase.
If you have any questions or need further clarification regarding our Return and Refund Policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide the necessary support.
We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.
Thank you for your understanding of our Return and Refund Policy. We appreciate your business and are committed to your satisfaction with our digital worksheets.